What would you like to be greeted with when your phone is answered?
Is it: “Hello, Lovely Company Limited, how can I help you?”
Or: “What? Can you not see I am trying to paint my nails and look on Facebook?”
It doesn’t take a brain surgeon to spot that the former of these two examples would be the one most right-minded individual would prefer to hear. Most of the time, anyway.
As a customer you would expect the firm you are placing an enquiry with would have the right idea when it comes answering them. Phone systems by their very nature are the first port of call for most potential clients.
If your ring is taken by a cheery agent who is pleased to be working (and being paid) by a top-class organisation then the human on the other end is far more likely to convert to do business with them and their phone systems. On the other hand, if they are responded to by a person who sounds as though they constantly get out of the wrong side of the bed, have been dumped the night before, or has a raging hangover and can’t operate the phone systems then no deals are expected to be clinched.
Phone systems may cause all manner of problems technically but there is no excuse for a poor reception when you have been bothered to seize the moment and give them a bell. You require to be treated in the same way you would if the ball was in your court.
It’s funny when the operators of the phone systems, especially in battery farms (I think you know what I mean) speak to you and you clearly do not want to be disturbed. It usually happens when you about to tuck into your tea in most homes, you are about to settle down and some muppet rings offering you a service you really don’t need.
Isn’t it ironic you appear not to care how you react to them but demand their attention when it’s you giving them a buzz. Just a thought.